Frequently Asked Questions
Please read our FAQ for some frequent questions
Shipping charges are flat rate based on order value and shipping destination.
We accept Visa, MasterCard and Paypal. Your credit card is charged at the time of order approval.
For standard shipping, products that are in stock will generally be delivered within 15 business days depending on the delivery destination. Items that are out-of-stock will be shipped as soon as they are available directly from us or directly from a third-party supplier. Products that are not in stock at time of purchase will be identified. Once shipped, these orders will generally be delivered within 15 business days depending on the delivery destination.
Shipping notifications will be emailed to you when your order leaves our facility. The shipping notification will include a tracking number. Click on the tracking number link and it will take you to the shipping carrier website which will display the delivery information.
As soon as you have identified a need to return or exchange a product, contact the Customer Support Team. Products must be returned in new, unused condition. Some products are final sale and not eligible for return.
Please contact the Customer Support Team for questions regarding product warranties.
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