Table of Contents
We have pulled together a comprehensive list of frequently asked questions to assist you. If you are unable to find the answer(s) you are looking for, please contact our Customer Support Team.
Shipping notifications will be emailed to you when your order leaves our facility. The shipping notification will include a tracking number. Click on the tracking number link and it will take you to the shipping carrier website which will display the delivery information.
Shipping charges are flat rate based on order value and shipping destination.
For standard shipping, products that are in stock will generally be delivered within 15 business days depending on the delivery destination. Items that are out-of-stock will be shipped as soon as they are available directly from us or directly from a third-party supplier. Products that are not in stock at time of purchase will be identified. Once shipped, these orders will generally be delivered within 15 business days depending on the delivery destination.
We accept Visa, MasterCard and Paypal. Your credit card is charged at the time of order approval.
Credit Card Authorization: When placing an order on our website, a temporary authorization hold may be placed on your credit card. This is not an actual charge and the hold is generally removed within forty-eight hours of order placement and approval. It is up to your credit card issuing bank as to when the authorization hold will be removed.
Purchase receipts will be sent to your email as an order confirmation.
Returns & Refunds
As soon as you have identified a need to return or exchange a product, contact the Customer Support Team. Products must be returned in new, unused condition. Some products are final sale and not eligible for return.
All refunds are issued using the original payment method and may take up to ten (10) business days for the refund process to complete.
Please contact the Customer Support Team for questions regarding product warranties.
Please contact the Customer Support Team for specific care and use guidelines.
Specifications can be found on the product detail pages. If a product detail page does not include the specifications that you need, please contact the Customer Support Team.